shipping

we provide a free delivery service for all orders above €50,-

after your order we regularly send status updates, including a notification that payment has been received and when the order has been shipped. Please make sure to check your spam folder in case you’re not receiving any updates and always feel free to contact us when e-mails are not coming through.

cancellation

every order can still be canceled before the official shipping confirmation has been send out. Cancellation is only possible via email: letsconnect@madebyqui.com. If your order has been shipped/delivered, the withdrawal period applies.

returns

register your return within 14 days via e-mail: letsconnect@madebyqui.com. please share with us the reason the order didn't succeed for you, we would love to know if we can improve ourselves. After the registration of return you have another 14 days to return the product within its original packaging and all associated materials and you will receive an e-mail with further guidance for the return. We offer full refunds, but we are unable to refund postage charges for the return of items.

we ship all orders with as minimal packaging as possible so most orders will fit through the mailbox. If you live close by (in Amsterdam) and you’re up for a walk or cycling trip, it's possible to return the package yourself by putting it in my mailbox. Notify us within your registration of return whether you’re interested in this return option.